A recent study conducted by Forbes Insights, in partnership with ASQExcellence (ASQE) and ASQ, examines quality initiatives in the digital era, based on the views and experiences of 1,036 executives and quality professionals from enterprises worldwide.
“Insights On Excellence: Navigating The Road To Quality In Today’s Technology-Driven Companies(PDF)” explores imperatives for technology, customers, and employees; and building organizations of excellence through quality. The executive brief looks at excellence as the "achievement by an organization of consistent superior performance, resulting from ongoing efforts to establish internal frameworks of standards and processes, intended to engage and motivate employees to deliver products and services that fulfill customer requirements within business expectations."
An associated Forbes article, “How Quality-Driven Cultures Deliver Adaptability, Resiliency and Empathy through Global Crises,” focuses on the “ever-strengthening importance of quality during the past year’s disruptions.”
Study conclusions include tying key indicators to business imperatives; leveraging technology; including customer, employee, and partner feedback at all levels and in all processes; and gaining top-level support and commitment, with learnings on building a culture of excellence through quality.
The research also includes the pandemic’s impact on organizations and what was learned when quality-driven organizations responded.
The Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.