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Assessing Library Performance Using the Baldrige Criteria for Performance Excellence: Framework and Systems that Focus on Results and Ensure Sustainability



Susan L. Makar, Mary D. Coraggio, Mylene S. Ouimette, Barbara P. Silcox


Successful management of organizational performance requires interconnected systems that link goals and strategies with customer and stakeholder requirements, key processes, and measures. This systems-oriented approach ensures consistency across plans, supports organizational learning, and helps to achieve effective results. This poster illustrates the methodologies used by the Information Services Division (ISD) at the National Institute of Standards and Technology (NIST) to enable a continuously evolving and sustainable focus on outcomes and performance excellence. It is intended as a companion to the poster, “Assessing Library Performance Using the Baldrige Criteria for Performance Excellence: Role Model Practices.”
Created October 25, 2010, Updated February 19, 2017