@misc{217456,
  author = {Susan Makar and Mary Coraggio and Mylene Ouimette and Barbara Silcox},
  title = {Assessing Library Performance Using the Baldrige Criteria for Performance Excellence: Framework and Systems that Focus on Results and Ensure Sustainability},
  year = {2010},
  month = {2010-10-25},
  url = {https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=907213},
  language = {en},
}