TY  - HEAR
AU  - Susan Makar
AU  - Mary Coraggio
AU  - Mylene Ouimette
AU  - Barbara Silcox
DA  - 2010-10-25
LA  - en
PY  - 2010
TI  - Assessing Library Performance Using the Baldrige Criteria for Performance Excellence: Framework and Systems that Focus on Results and Ensure Sustainability
UR  - https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=907213
ER  -