The SSL Remote Access service is configured to support NIST-owned computers. Access from personally-owned or other non-NIST computers, configured to meet NIST remote access requirements, is permitted and may work. Support for users with non-NIST computers is limited. Contact the NIST IT Assistance Center or your NIST Sponsor for the configuration procedure to follow.
Some possible reasons for this message are:
The only URL to remember is https://inside.nist.gov
SSL Remote Access supports an Internet browser capable of TLS 1.1/TLS 1.2 encryption. Here are the browsers and versions you can use: (Please note any special settings that must be enabled.)
If using Microsoft Internet Explorer (IE), you should have version 11.0 or later. To check the version, on the Menu Bar click Help | About Internet Explorer. Please verify the following settings by clicking Tools | Internet Options:
Note: Some of these settings may be pre-set and cannot be changed. Users can skip these settings and proceed with changing those settings that can be changed.
If on Linux, use Mozilla Firefox. You must have version ESR 52.x or newer. To check the version, on the Menu Bar click Help | About Firefox. Although security settings may already be defaulted to the proper values, you should verify by doing the following in this order [Edit | Preferences]:
If using Chrome, use version 67.x or newer, Make these configuration changes to security settings:
If you are still experiencing problems, the best approach is to remove the SSL RA plug-ins/components. The necessary plug-ins/components will need to be reinstalled the next time you want to connect to the site. Follow the instructions for your Operating System:
If using Windows 10
Control Panel | Programs and Features
Remove all programs that start with 'BIG-IP'
The necessary plug-ins will be reinstalled automatically the next time you connect to the site.
A script is available to simplify the uninstall/reinstall process. Contact the NIST Information Technology Assistance Center (iTAC).
To assist in troubleshooting, it is helpful to know what IP address a user is coming from. Using an Internet search engine, query "what is my IP address?" Your public IP information should be shown on your display.
If you get the message:
Antivirus check failed - Your machine must have antivirus software installed and running with an antivirus database no more than 14 days old.
First, verify that antivirus software is running. For example, the parameter 'AV found:0' indicates there is no antivirus program installed on your system.
If 'AV found' is greater than 1, it is likely that you are running more than one antivirus program on your computer. To verify what antivirus programs are installed on your computer, click on Control Panel | Program and Features. Once you resolve the multiple antivirus programs issue and you have checked to ensure that the virus definitions are up-to-date, your access to inside.nist.gov should be restored.
If you are running only one AntiVirus (AV) program and still having an issue, most likely your AV program is not supported. Please contact iTAC.
How do I install the components in Linux and OS-X?
A script is available to simplify the install process. Contact the NIST Information Technology Assistance Center (iTAC).
If you enter your PIV PIN incorrectly 6 times in a row, you will lock your badge and be unable to log in. You will have to visit iTAC or the NIST Badging Office to unlock your PIV card badge.