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OISM Division Functional Statements

OFFICE OF INFORMATION SYSTEMS MANAGEMENT (OISM) (180.00): Plans, directs, and implements the utilization of information technology (IT) resources, supporting infrastructure, IT security, applied research, and assistance to NIST staff, collaborators, and clients in the conduct of NIST scientific, engineering, and administrative programs, and in the dissemination of information; advises the NIST Director and Associate Directors on all aspects of IT management to ensure state-of-the-art computing and networking facilities that integrate and support an enterprise-wide heterogeneous information technology environment for NIST. Manages centralized IT functions, including telecommunications, networking, Web services, IT assistance and restoration of service, managed desktops, email, integrated information systems, knowledge systems, and other IT infrastructure support services. Provides a center of excellence for business and lab process improvement.  Implements the provisions of the Clinger-Cohen Act of 1996, the Paperwork Reduction Act, FITARA, and other directives regarding the acquisition, management, and use of information technology (IT) resources, including capital planning and investment analyses, the IT operating plan and budget, as well as IT acquisition strategy and performance measures.

INFORMATION TECHNOLOGY SECURITY AND NETWORKING DIVISION (181.00): Provides management and oversight of the NIST IT security program, NIST IT security directives, IT security awareness and training requirements, Federal Information Security Management Act (FISMA) authorization and assessment requirements, secure configuration management, IT asset management, alignment of IT privacy and IT security requirements, IT security incident response, and IT security forensics. Collaborates closely with Department of Commerce on new IT security requirements and threats and coordinates external IT security audits of NIST IT systems. Manages enterprise network and network security operations, including internal wired and wireless network services; Internet, Internet 2, and other external network services; network load balancing; remote access services; firewall management; and intrusion detection and prevention services. Strives to provide flexible solutions and services while protecting NIST's reputation, information, and IT systems and maintaining high network availability and robust network services to meet customer requirements in support of NIST's technical and administrative programs.

CUSTOMER ACCESS AND SUPPORT DIVISION (182.00): Customer facing single point of contact between OISM IT service providers and users for customer service and end-user device support. The focal point for reporting incidents and for making service requests. Offers an IT buying service, installation, imaging, hardware upgrades, technology migrations, and break/fix support for approved end-user client devices. Delivers on all aspects of application packaging, software distribution, patch management, and anti-virus protection for approved end-user client devices and applications, while ensuring client devices are compliant with DoC and NIST policies and regulations. Tracks emerging client technologies to ensure that new services are introduced to meet changing customer requirements. Manages all aspects of the telecommunications systems, infrastructure, and services in support of NIST programs. Tracks emerging telecommunications technologies to ensure that new services are introduced to meet changing customer requirements. Serves as a center of excellence to ensure service management best practices are leveraged. Tracks emerging Service Management technologies to continually evolve our service management practice. The business engagement practice plays a pivotal role in ensuring OISM understands key business requirements. Serves to elicit, analyze, specify, and validate the business needs of key stakeholders and customers. This includes validating that OISM project deliverables are met according to specifications.

APPLICATION SYSTEMS DIVISION (183.00): Determines architecture, selects platforms and supports the full lifecycle of application systems developed or hosted by NIST in conformance with the NIST software development lifecycle process. Based on customer requirements and priorities, and in support of NIST mission, develops and supports applications, the NIST web presence, and database systems.  Manages the implementation, operation, and maintenance of administrative and financial management systems for NIST and eight cross-serviced DOC bureaus. Provides full lifecycle support of NIST staff and visitor identities and the systems that manage them. Serves as a liaison to the Department of Commerce for the design, development, implementation and operation of Department-wide administrative, financial and identity management systems; analyzes, reviews and makes recommendations for modifications to existing systems; and proposes new business systems to meet NIST and its customers’ requirements. Supports the development of systems to collect and disseminate NIST corporate information via robust data warehouse and data mining technologies. 

INFRASTRUCTURE SERVICES DIVISION (184.00): Manages and supports NIST’s on- and off-premise cloud infrastructure, as well as data storage, backup and disaster recovery services that underpin NIST’s mission and business functions. Hosts and manages Windows and Linux web and application servers. Provides central file storage services, server and desktop backups, and provides off-site disaster recovery for critical business functions. Manages on-premise central computing facilities at both NIST campuses. Provides orchestration and automation tools that automate OISM process workflows and enable hands-free delivery of OISM services. Provides centralized logging and reporting, and performance and capacity monitoring, to achieve optimal use of managed resources. Evaluates and proposes new technologies and approaches to satisfy customer needs and improve OISM efficiency based on technology trends, and NIST priorities and resources.

RESEARCH SERVICES OFFICE (187.00):  Provides a focal point for customers seeking IT solutions that support research objectives by acting as a customer liaison to match research requirements with OISM’s services. Identifies new technologies and solutions that can accelerate/facilitate NIST’s research mission. Partners with stakeholders and peer organizations to prioritize, pilot, and deploy NIST-wide IT supporting NIST’s research mission. Provides program management for research mission solutions and for NIST’s centralized IT capabilities supporting NIST’s research environment including laboratory automation, scientific data transport and management, high performance scientific computing systems, scientific software, and research data dissemination.

PLATFORM SERVICES DIVISION (188.00): Manages and provides IT platforms that directly support customer activities across all of NIST and hosts DOC-wide shared services.  Provides collaboration and productivity platforms including email, data, workflow management, communications, and electronic signature.  Manages platforms that provide authentication and certificate services for NIST staff as well as some DOC-wide services.  Provides and supports the DOC-wide cybersecurity services for Continuous Diagnostics & Mitigation (CDM).   In addition, the Platform Services Division provides virtual desktops as a service to enable access to key NIST resources from any device, anytime, anywhere.

View the OISM organizational chart

Created July 6, 2009, Updated October 3, 2018