Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

2019-2020 Baldrige Excellence Framework and Criteria (Business/Nonprofit) Now Available

The Baldrige Performance Excellence Program has released the 2019–2020 Baldrige Excellence Framework (Business/Nonprofit). The 2019–2020 Baldrige Excellence Framework (Education) and 2019–2020 Baldrige Excellence Framework (Health Care) will be released mid-January 2019. All three versions include the Baldrige Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your organization's processes and results.

Revisions to the Baldrige Excellence Framework, as with previous editions, aim to reflect the leading edge of validated leadership and performance practice.

The 2019-2020 Baldrige Excellence Framework (Business/Nonprofit) features a renewed focus on

  • Leading and managing in the context of your business ecosystem
  • Enabling an aligned, collaborative, and agile supply network
  • Creating and reinforcing your organizational culture
  • Broadening your cybersecurity focus to include your operations, workforce, customers, suppliers, and stakeholders

The 2019–2020 Baldrige Excellence Framework booklets cost $30 for printed copies (available from ASQ) and $12 for electronic PDF copies (available from NIST, which houses the Baldrige Program). Volume discounts are available for bulk orders of both printed and electronic copies. Enterprise licenses are also available; if interested, contact the Baldrige program at baldrige [at] (baldrige[at]nist[dot]gov) or 301-975-2036.

In addition, the Baldrige Program will release the 2019-2020 version of the companion product to the full Framework, the Baldrige Excellence Builder.  PDF versions will be available on the Baldrige Program’s website in early February, and printed copies will be available for purchase from ASQ in mid-to-late February. The Excellence Builder contains key questions for improving your organization's performance. It also provides an introduction to the Baldrige framework and can be used to conduct a self-assessment against the most important attributes of excellence.

Whether used as guidance in establishing an integrated performance management system or for self-assessing progress, Baldrige is about helping your organization innovate and improve, no matter your size or sector.

Get your copy of the 2019–2020 Baldrige Excellence Framework and Criteria (Business/Nonprofit) today!

For more information on any of the Framework publications, contact the Baldrige Program at 301-975-2036 or baldrige [at] (baldrige[at]nist[dot]gov).

Released December 18, 2018