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Pushing the Quantum Limit in the Search for Dark Matter

March 16, 2017

Here’s a surprising fact: We don’t know what makes up 80 percent of the matter in the universe. I don’t mean that the matter is made of atoms, and we just don’t

A health care provider and patient smile in a health care setting at SCF.

Engaging Customers through a Relationship-Based Approach

March 14, 2017

Southcentral Foundation (SCF) has garnered national attention as a high-performing health care organization whose relationship-based approach to care may

Refrigerants to the Rescue: Plugging the Ozone Hole

March 13, 2017

Did you know there was a hole in the ozone layer? Thanks to swift, decisive international action not many people under a certain age probably do. Those of us

Build Trust and Verify: New funding opportunity to assess our state pilots!

March 10, 2017

Last year we issued five grants so state and local jurisdictions could use digital identity technologies to improve delivery of services. Now, we want to

Using Baldrige to Support Our Military, Veterans

March 9, 2017

Support of the U.S. military and our Veterans has always been a core value for Americans. And for the nonpartisan Baldrige Performance Excellence Program, when

Teaching Metrology Abroad as a Fulbright Specialist

March 8, 2017

It seems that I have been a teacher nearly my entire life. One of my first jobs as an early teen was helping to teach gymnastics to elementary students. Before

Where Improving Results Means Saving More Lives

March 7, 2017

Last spring, Mid-America Transplant was honored as the first organ and tissue procurement organization in America to earn the Malcolm Baldrige National Quality

Tier One Corporate Trends

March 6, 2017

Recently, I read the annual PriceCoopersWaterhouse CEO survey of leading multinational companies. It includes two short videos with manufacturing CEOs offering

Measuring Up to the Task

March 3, 2017

Even though I have spent my entire professional career at NIST, until a year ago it would never have entered my mind that I would become the chief of the NIST

An Exploration of Innovation: An Organization’s Only Insurance Against Irrelevance

March 2, 2017

Prepare for an inspiring journey is the message for audience members of the upcoming 29th Annual Quest for Excellence © Conference, as they listen to keynote

Improve and Innovate: Tips from a Baldrige Award-Winning School District

March 1, 2017

When Jenks Public Schools in Oklahoma earned a Baldrige Award in 2005, Lisa Muller could take pride for her significant part in its journey of improvement

The Unit Price is Right

March 1, 2017

Believe it or not, I love to grocery shop. Besides getting to pick all my favorite foods, I love the challenge of getting the best deals—and a challenge it can

The Quest for “Audacious Excellence”

February 28, 2017

At the upcoming 29th Annual Quest for Excellence ® Conference, Pete Reicks, Senior Vice President, Enterprise Performance Excellence for Baldrige Award

Making 'The Technology' for Exoskeletons a Reality

February 28, 2017

I grew up in a small farming community in southern Georgia. My main exposure to new technology was through the annual farm equipment exposition, science fiction

INFOGRAPHIC: Facts About Manufacturing

February 24, 2017

Every day manufacturing touches some aspect of our lives. Whether it’s contributing $2.2 trillion to the U.S. economy, providing 12.3 million jobs across the

Want to Improve Education? Why Process Management Matters

February 23, 2017

Since Pewaukee School District in Wisconsin earned a Baldrige Award in 2013, its superintendent, JoAnn Sternke, has often conveyed the benefits of the Baldrige

Saving Marie Curie’s Last Radium Standard

February 22, 2017

Marie Curie is perhaps the most famous woman of 20th-century science. Major motion pictures and best-selling biographies have chronicled her discovery of the

It Started Out About an Award, It Ended Up About Operational Improvement

February 21, 2017

Throughout the almost 30-year history of the Baldrige Award, high-achieving organizations that might already be tops in their industries have been attracted to

Virtual Vertical Integration: Innovation through Supplier Partnerships

February 17, 2017

“vertical integration is an arrangement in which the supply chain of a company is owned by that company…” 1 The industrial revolution created giant

Taking a Closer Look at Old Photos

February 16, 2017

My mom is a painter, so I grew up in a messy house full of brushes, twisted tubes of paint, pots of ink, plaster busts of various Romans, rolls of papers, and

Does Managing for the Long Term Pay Off?

February 16, 2017

Yes, say Dominic Barton, James Manyka, and Sarah Keohane Williamson in an HBR.com article. They describe new research showing that U.S. “companies that operate

The Emergent Organization, Strategy, and Innovation

February 14, 2017

According to Beth Comstock, we are in an emergent era, characterized by a constant state of evolution, in which complexity can arise from simplicity and order

Photo of COE2016 Board Members JoAnn Sternke, Brian Lassiter, Bob Fangmeyer, and Lowell Kruse

What’s Happening with Communities of Excellence 2026?

February 9, 2017

You may recall reading here before about Communities of Excellence 2026 (COE 2026), a small nonprofit organization with big aims. The COE2026 story began

Four Marketing Action Items for Manufacturers

February 8, 2017

Guest blog post by Elena Garuc, Executive Director of FuzeHub (part of the NY MEP). In today’s highly competitive marketplace, meeting customer demand isn’t

The Ups and Downs in an Evolution of Excellence

February 7, 2017

According to Merriam-Webster’s dictionary, an evolution is a process of continuous change from a lower, simpler, or worse to a higher, more complex, or better

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