In these days of careful scrutiny of all business investments, a common request of us is "Prove Baldrige is worth the effort."
We have data of all types, including data shared by Cargill about performance of their business units correlated with their use of the Baldrige-based Cargill Excellence framework. It seemed one additional clear piece of evidence would be to look at the five businesses that are two-time recipients of the Baldrige Award.
Why them? For two reasons: 1. They clearly used Baldrige for an extended period, since at least six years must elapse before they can re-apply after receiving the Award, and 2. They represent a significant time span, reflecting the history and evolution of the Baldrige Program and Criteria.
Solectron received its second Baldrige Award in 1997 and MEDRAD in 2010. The other two-time winners are Ritz-Carlton Hotel Company, Texas Nameplate and Sunny Fresh Foods (now Cargill Kitchen Solutions). As a group, they represent large business, small business, manufacturing, and service. We looked at three areas of potential growth: sites, revenue, and jobs.
While individual results are proprietary for some of the companies, we could clearly see common patterns and the medians for the group are impressive!
The median growth in number of sites was 67%. The median growth in revenue was 93%. And the median growth in jobs was 63%.
What would it be like, if every U.S. business and organization used Baldrige for six or more years? Would they all achieve these results? I don't know, but I certainly would like to know. I am sure we would all be better off as a nation!