A few years ago, Director Emeritus Harry Hertz of the Baldrige Program wrote the short brochure "Baldrige Asks, 'How do You Know?'" to make the case that the Baldrige Criteria for Performance Excellence can guide an organization in knowing whether it is high-performing and innovative, whether it is achieving world-class performance, and whether it is satisfying its customers and keeping its competitors at bay.
But, obviously, to answer the question you have to know what best practices and results are out there, among your competitors and among organizations in other industries. The Criteria define benchmarking as identifying processes and results that represent best practices and performance for similar activities, inside or outside your industry. If you don't benchmark, how will you know? But how do you make benchmarking an efficient, value-added activity and not just something else to do?
At the upcoming Quest for Excellence® conference, we'll have an opportunity to learn how at "The Power of Benchmarking" with Allyson L. Young, SPHR, HR & Brand Director of Baldrige Award recipient K&N Management, whose vision is “to become world famous by delighting one guest at a time." Her top-three tips on benchmarking:
K&N Management received the Baldrige Award in the service industry, where its Rudy's Country Stores and Bar-B-Q Mighty Fine Burgers, Fries and Shakes, as fast-casual restaurants in the Austin, TX, area, have significantly outperformed local competitors and national chains. Within the service industry, Young offers three key ways that organizations can benefit from use of the Baldrige framework:
What else will you learn if you attend this session on harnessing the power of benchmarking?
To learn from this and other sessions featuring role-model Baldrige Award recipients sharing best practices, register for the Quest for Excellence, April 12-15, in Baltimore, MD.