O'Fallon, C.
and Dunaway, W.
(2025),
A Taxonomy for Key Performance Indicators in the Public and Infrastructure Sectors, Technical Note (NIST TN), National Institute of Standards and Technology, Gaithersburg, MD, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=960776
(Accessed December 5, 2025)
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A Taxonomy for Key Performance Indicators in the Public and Infrastructure Sectors
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Abstract
This document presents a taxonomy for key performance indicators (KPIs) tailored to the public and infrastructure sectors. It outlines and applies an approach to classify KPIs, aiming to enhance the accuracy and utility of performance measurement in these sectors. Through an iterative taxonomy development process, it addresses the structural determinants of transaction costs that impact the accessibility and analytical utility of KPIs. The document serves as a resource for economists, social scientists, and decision-makers, facilitating informed decisions and improvements in public and infrastructure services. This taxonomy not only aids in navigating the complexities of KPI application but also promotes standardization and effective communication across government organizations and communities. The development and implications of this taxonomy are demonstrated using actual data from Portland, Oregon, reflecting its potential to be adapted and applied to different contexts within public and infrastructure sector performance measurement.Citation
Technical Note (NIST TN) - 2356
Report Number
2356
NIST Pub Series
Pub Type
NIST Pubs
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Keywords
Infrastructure, Key Performance Indicator, Public Safety, Resilience, Taxonomy, Transaction Costs.
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Created December 3, 2025, Updated December 4, 2025