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Summary of Mechanical Metrology Measurement Services Customer Feedback FY 2000 to FY 2002

Published

Author(s)

Donald G. Eitzen

Abstract

This internal report summarizes the responses obtained from customers who received feedback cards which were enclosed with each calibration report produced by the Manufacturing Metrology Division (822). These calibration reports provided measurements in acoustics, force, mass, ultrasonics, and vibration. This report covers the responses received from the initiation of this feedback mechanism in the fall of 1999 to the fall of 2002. The reponses from the measurement services were positive; all reponses to the question: Overall, how would you rate the services you received?, ranged from informative/helpful to outstanding. The feedback cards were judged to be a useful mechanism for assessing customer satisfaction and needs when added to the pre-exisiting mechanisms.
Citation
NIST Interagency/Internal Report (NISTIR) - 7048
Report Number
7048

Keywords

calibration, customer feedback, measurement services, mechanical metrology, survey

Citation

Eitzen, D. (2003), Summary of Mechanical Metrology Measurement Services Customer Feedback FY 2000 to FY 2002, NIST Interagency/Internal Report (NISTIR), National Institute of Standards and Technology, Gaithersburg, MD (Accessed February 21, 2024)
Created September 1, 2003, Updated February 19, 2017