June 1, 2001
      
                  
        
  Author(s)
  John C. Travis,   Sally  Bruce,   D J. Clarke,   James R. Ehrstein,   Michael S. Epstein,   Daniel G. Friend,   T E. Gills,   Kenneth G. Inn,   Larry L.  Lucas,   James E. Potzick,   M H. Saunders,   N M. Trahey,   G M. Ugiansky,   R. Michael  Verkouteren,   D P. Vigliotti,   Robert  Watters
 
       
            
    
    
        The e-SRM committee was formed at the request of Technology Services (TS) to recommend ways to employ appropriate technologies to optimize the consistency, efficiency, and effectiveness with which NIST provides technical support to customers for Standard