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The Customer Interaction Center (CIC)

Customer Interaction Center Logo

The Customer Interaction Center (CIC) is the centralized financial service desk that assists customers with financial-related requests and inquiries. Requests and inquiries received from customers are thoroughly documented, routed, and resolved by the appropriate customer service representative.

The CIC also provides assistance with the following applications/systems: 

  • CBS Portal
  • Project Code Maintenance and Authorization 
  • C.Request 
  • Grants Management Information System (GMIS)
  • E2 Travel Solutions
  • CBS Reports and Downloads 
  • Business Objects (BOB4) Finance Tools, Non-Finance Tools, and GMIS Universes 
  • Estimated Accruals 
  • Budget Solvency Tool (BST) 
  • My Tools.

To view current CIC training opportunities or to register for training, please view the Department of Commerce (DoC) Commerce Learning Center (CLC) at DoC Commerce Learning Center (CLC).

Hours of Operation: Monday – Friday, 7:30 a.m. through 6 p.m. (Eastern Time)


  • Phone: 301.975.5375, Option 1
  • Email:  cic [at] (cic[at]nist[dot]gov)
Created April 3, 2015, Updated November 22, 2021