The Baldrige Performance Excellence Program is proud to announce the completion of the year-long Baldrige Executive Fellows Program by 18 senior leaders exploring all aspects of leadership through the lens of the Baldrige Excellence Framework, the world’s gold standard for performance excellence.
During five interactive, on-site sessions at Baldrige Award recipient organizations and the Quest for Excellence® Conference, the Fellows explored how world-class organizations and their senior leaders achieve performance excellence and stimulate innovation. The Fellows compared and contrasted leadership strategies from across sectors and sought solutions and best practices that helped them emerge with a broader perspective on role-model leadership characteristics; strategic planning; workforce and customer engagement; innovation; integration of processes, plans, resources, and goals; and measurement of the right things—all to achieve results. In addition, between sessions, the Fellows continued to work on their capstone projects, which addressed a strategic need within their organizations. During each session, they reported on progress and sought input and advice from the award recipient leaders and one another.
The Fellows began their journey meeting with senior leaders from Baldrige Award-winning organizations: Katherine Gottlieb, president and CEO, Southcentral Foundation; John J. Varley, vice president, Global Supply Chain, Lockheed Martin Missiles and Fire Control; and Bob Barnett, retired president and CEO, Motorola Commercial, Government & Industrial Solutions Sector, who also offers his expertise, coaching, and facilitation as the Fellows’ “executive-in-residence.” The Fellows also heard from John R. Heer, Jr., 2016 Harry S. Hertz Leadership Award winner and retired president and CEO of Baldrige Award recipients Baptist Hospital, Inc., North Mississippi Medical Center, and North Mississippi Health Services; Daniel H. Pink, author of New York Times best sellers on business, work, and behavior; and the senior leaders of the 2015 Baldrige Award recipients, as well as Fellows alumni.
The meaning of visionary leadership was the springboard for a visit to Baldrige Award recipient Freese and Nichols, Inc., a multidiscipline consulting firm that offers services in engineering and architecture. During a behind-the-scenes tour of the Dallas-Fort Worth International Airport, panel discussions, and one-on-one dialogue, the Fellows explored leadership and strategy in business and then contrasted those perspectives with those from service and health care, represented by Baldrige Award recipients K&N Management and Hill Country Memorial. Discussions explored effective leadership, strategy as a foundation of leadership, sustained excellence, and strategic planning/deployment.
Under the shadow of the Rocky Mountains, the Fellows next visited Baldrige Award recipient Elevations Credit Union, with guest presenters from Baldrige Award recipients Advocate Good Samaritan Hospital and Sutter Health (parent organization of Baldrige Award recipient Sutter Davis Hospital), to discuss operational intelligence. The importance of measurement and operations, integration and engagement, knowledge management, and innovation were part of the leadership discussions, especially from the nonprofit and health care perspectives. The Fellows also explored the importance of culture, operational excellence, and the use of a performance system.
At Baldrige Award recipient Ritz-Carlton, the Fellows discussed how to lead for employee and customer engagement with senior leaders from the Ritz-Carlton Leadership Center and the Ritz-Carlton Pentagon City. The Fellows also discussed aspects of engagement, innovation, and leadership development with senior leaders from Baldrige Award recipient PricewaterhouseCoopers Public Sector Practice. During the visit, the Fellows experienced a back-of-the-house tour to witness The Ritz Mystique, a proprietary educational platform that the Ritz uses to track data and ensure customer satisfaction.
At the end of the program, the Fellows presented their capstone projects that addressed a strategic challenge or opportunity facing their own organizations. (Capstones frequently deal with proprietary efforts of Fellows’ organizations; some example areas have focused on the improvement of supply chains, balanced scorecards, customer strategy, innovation hubs, the roll-out of a new product or technology, best-practice databases, and operational excellence.)
Throughout the program, the Fellows developed a peer network of executives to tap into now and into the future as a way to continue to build the knowledge and capabilities necessary for ongoing organizational success. They also built relationships with “executive-in-residence” Bob Barnett; retired Baldrige director Harry Hertz; Baldrige director Robert Fangmeyer; and program manager Patricia Hilton, all of whom traveled with the Fellows and shared their leadership insights.
Following is the 2016 cohort of Baldrige Executive Fellows:
These Fellows join the ranks of other executives* who completed the Baldrige Executive Fellows Program:
In April 2017, 16 executives, who represent a sixth cohort, embarked on their year-long fellowship.
Since its inception in 2011, the Baldrige Executive Fellows Program has been nationally recognized with LEAD Awards as among the very best U.S. and global continuing education programs in leadership development. The LEAD Awards, highlighted in Leadership Excellence Essentials magazine and presented by HR.com, recognize and honor corporations, educational institutions, and individuals that excel in offering top leadership initiatives and programs on a local to global scale. In 2017, Baldrige was the only state or Federal government program to be recognized, often in the first or second slot, within its LEAD award categories, highlighting leadership, organizational development, and human resources. Before 2015 and the change of category types, the Baldrige Executive Fellows Program was highlighted in the Baldrige Program’s multiple first-place honors in the government and military category of the Leadership 500 Excellence Awards. For more information on the Baldrige Executive Fellows and how to apply, go to https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program.
In conjunction with the National Institute of Standards and Technology and the private sector, the Baldrige Program manages the Baldrige Award, which was named after Malcolm Baldrige, the 26th Secretary of Commerce, and established by Congress in 1987. The Baldrige Award promotes innovation and excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. The Baldrige Program also currently offers the 2017–2018 Baldrige Excellence Framework: A Systems Approach to Improving Your Organization’s Performance, which includes the regularly revised and world-emulated Criteria for Performance Excellence; Baldrige Excellence Builder, an entry-level version of the framework; Baldrige Cybersecurity Excellence Builder, a self-assessment tool to measure an organization’s cyber risk; and the Baldrige Collaborative Assessment and other assessment services and resources. For information on the Baldrige Performance Excellence Program, the Baldrige Excellence Framework, and the Baldrige Award application process, visit https://www.nist.gov/baldrige, call (301) 975-2036, or send an e-mail to baldrige [at] nist.gov (baldrige[at]nist[dot]gov).
The Baldrige Foundation, a 501(c)(3) nonprofit organization, supports the Baldrige Program and its offerings through fundraising and advocacy, working to ensure the long-term financial growth and viability of the Baldrige Program and to support organizational performance excellence in the United States and throughout the world. To learn more and support the Foundation’s efforts, visit http://baldrigefoundation.org/.
*Organizations and titles listed were current at the time of the fellowship.