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2015-2016 Baldrige Excellence Framework and Criteria (Business/Nonprofit)

The Baldrige Performance Excellence Program has released the 2015-2016 Baldrige Excellence Framework (Business/Nonprofit) booklet. The Baldrige Excellence Framework (Education) and Baldrige Excellence Framework (Health Care) booklets will be released in mid-January 2015. All three versions include the Baldrige Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your organization's processes and results.

Revisions to the three 2015-2016 Baldrige Excellence Framework booklets (including the Criteria), as with previous editions, aim to reflect the leading edge of validated leadership and performance practice.

This year's changes begin with retitling the Criteria booklets to Baldrige Excellence Framework: A Systems Approach to Improving Your Organization's Performance. This change emphasizes that the Baldrige systems perspective encompasses the core values and concepts, the Criteria, and a scoring system that helps you gauge your organization's maturity. It includes an updated overview diagram that embodies the integrated nature of the Criteria components and their reliance on core values and concepts. It also includes the Glossary of Key Terms, with definitions and explanations that by themselves are instructive in fashioning key aspects of leading-edge leadership and performance practice. The 2015–2016 Baldrige Criteria features a renewed focus on

  • managing all of the components of your organization as a unified whole;
  • managing change; and
  • dealing with data analytics, data integrity, and cybersecurity.

The 2015–2016 Baldrige Excellence Framework booklet costs $25 for printed copies (available from ASQ) and $10 for electronic PDF copies (available from NIST, which houses the Baldrige Program). Volume discounts are available for bulk orders of both hard copies and downloaded files. Also, organizations can purchase an enterprise license for use within their own organizations.

In addition, the Baldrige Program has released a new companion product to the full Framework booklet, called the Baldrige Excellence Builder. This booklet is available free of charge in PDF format on the Baldrige website. Printed copies will be available for purchase from ASQ in late January/early February. The Excellence Builder contains key questions for improving your organization's performance. It also provides an introduction to the Baldrige framework and can be used to conduct a self-assessment against the most important features of excellence.

Whether used as guidance in establishing an integrated performance management system or for self-assessing progress, Baldrige is about helping your organization, no matter your size or sector, innovate and improve.

Get your copy of the 2015-2016 Baldrige Excellence Framework (Business/Nonprofit) booklet today!

Released December 16, 2014, Updated September 21, 2016