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5416: Conducting an Effective Management Review

This 2 hour webinar introduces the Laboratory Management Review process, an important tool to foster communication between top management and laboratory personnel to improve laboratory operations to produce quality calibrations and highly satisfied customers.

Learning Objectives:

At the end of (or during) this session, using your notes and ISO/IEC 17025 and/or NIST HB 143, you will:

  • IDENTIFY management review criteria (Section 4.15) in ISO/IEC 17025 or NIST HB 143and your laboratory quality manual and related procedures;
  • LIST the personnel that should participate in a management review;
  • LIST the 11 elements that are typically discussed during a management review;
  • SELECT sources of objective evidence that are used during a management review;
  • DISCUSS the value and benefits of management reviews; and
  • APPLY the management review and process to laboratory scenarios.

Materials & Supplies:



There are no prerequisites for this webinar.


To complete the pre-work, participants will need the following resources:

  • ISO/IEC 17025 (NIST HB 143) Section 4.15 Management Review.
  • Laboratory policy and procedure for conducting a Management Review.
  • Laboratory’s most recent Management Review.
  • If you are planning on opening (or reopening) a laboratory, please contact the instructor for an alternative pre-work assignment. 

Pre-Work Deadline:

Pre-work should be submitted to the instructor COB on Thursday, February 2, 2017.

Minimum Requirement(s):

To receive a Certificate of Successful Completion, participants must complete the pre-work assignment, be in full attendance and actively participate in the session activities and discussion.


Laboratory personnel who have responsibilities for developing, implementing, and/or improving the quality management system in their laboratory as well as those who are seeking OWM recognition and/or accreditation or improvements to support recognition/accreditation. This webinar is especially useful for administrative or management staff who participate in management reviews and monitor the implementation and effectiveness of the resulting action items. This webinar is especially helpful for laboratory staff and for the managers/administrators involved in the regular management review sessions. This course is available for non-weights and measures participants.


The current fee for webinars is $199 and confirmed participants will be provided a link to make a payment. Payment is due by February 6, 2017. Registration fees for State weights and measures regulatory officials and metrologists are funded by NIST OWM.


Elizabeth Gentry
Phone: 301 - 975 - 3690 
Email: elizabeth.gentry [at] (elizabeth[dot]gentry[at]nist[dot]gov (link sends e-mail))

Technology Requirement(s):

The webinar will be a live stream, so participants must have a constant connection during the webinar.

1.  Operating System (browser) configurations:

  • Windows XP (Explorer 8, 9, 10, 11; Mozilla Firefox; Google Chrome)
  • Windows Vista (Internet Explorer or Firefox)
  • Windows 7 or 8 (Mozilla Firefox; Google Chrome)
  • Apple Mac OS 10.5x (Mozilla Firefox; Apple Safari; Google Chrome)
  • Ubuntu Linux (Firefox only)

2.  Media players

3.  Optional: If you have never attended an Adobe Connect meeting before:


NIST Office of Weights and Measures

Created December 14, 2016, Updated July 23, 2020