NIST introduced a new online shopping experience to order and pay for calibration services. To access the new NIST storefront to shop and pay for calibration services, click here. To place an order, be sure to check out the “New Customer” link and information on the storefront homepage and register for an account.
General customer inquiries for information or clarifications about the NIST calibration services should be directed as follows:
National Institute of Standards and Technology
100 Bureau Drive, Stop 8363
Gaithersburg, MD 20899-8363
1-866-NIST-SHOP (or 1-866-647-8746) phone
calibrations [at] nist.gov (calibrations[at]nist[dot]gov)
Services should be arranged in advance, beginning with direct contact with a NIST technical staff member responsible for the desired calibration service. The primary and secondary contact information can be found in the top section of each product page. This advanced communication may answer your questions, clarify the policies and procedures briefly described here, and will permit you to schedule a tentative calibration date. Following the initial communication, you must complete and send in a purchase order or remit payment and prepare to ship the item according to the procedures described below or agreed upon with the technical contact. If a calibration is scheduled far in advance, the item should not be shipped until shortly before the scheduled date; you must submit the purchase order (complete with the name and SKU number of the desired calibration service) before a firm calibration date can be assigned. When NIST receives your purchase order and assigns a firm service date, your order will be confirmed by the technical contact.
Prior to shipping your artifact(s), please email a copy of your purchase order to the appropriate technical contact. , The purchase order must include the following:
NOTE: Receipt of orders by NIST does not imply acceptance of any provisions set forth in the order that are contrary to the policy, practice, or regulations of NIST or the U.S. Government. In general, NIST will not sign any affidavits, acknowledgment forms, or other documents that may be required by company policy governing the procurement and payment of goods and services.
All services require prepayment unless an exception has been granted by the Calibrations Sales administrators.
Prepayment is required by all Foreign customers.
Prepayment is required before work may begin.
Payment Terms: Net 30 days
No discounts are allowed for early payment.
You must access the new NIST storefront. It will allow you to pay at order checkout or pay invoices within your account using PAY.GOV.
Note: For ACH payments, please verify with your banking institution that your account is set up to have ACH payments processed.
Remit to Address:
NIST Lockbox accepts check payments for NIST. Please use the following address for all NIST payments:
P.O. Box 6200-12
Portland, OR 97228-6200
Please remember that all checks must be drawn on a United States Bank and made payable in US dollars. In addition, please continue to reference the NIST invoice/receivable number on the check stub.
Wire payments or Non-US check payments
Contact the Receivables office at billing [at] nist.gov (billing[at]nist[dot]gov) for instructions.
NIST Federal Identification Number: 530-20-5706
NIST DUNS Number: 929956050
W-9 Requests – Send your request to billing [at] nist.gov (billing[at]nist[dot]gov).
Ship the instrument or standard to the mailing address of the technical group providing the service. Please take note that the mailing address is not the same for every technical group.
Please adhere rigorously to the following procedures:
NOTE: Fees for NIST services do not include shipping costs or insurance.
Normal turnaround time for NIST calibration services varies greatly -- usually from several weeks to several months depending on the type of service requested, and the service schedule. Some services are only scheduled once or twice a year with appointments made months in advance of the service date. To avoid unnecessary scheduling or administrative delays in the calibration process, be sure to make arrangements with the technical contact for the service you wish to utilize prior to shipping your instrument or artifact to NIST.