The public safety community is in the process of transitioning from the use of land mobile radios to a technology ecosystem including a variety of broadband data sharing platforms. Successful deployment and adoption of new communication technology relies on efficient and effective user interfaces based on a clear understanding of first responder needs, requirements and contexts of use. The project employs a two-phased data collection approach for an in-depth look at the population of first responders, along with their work environment, their tasks, and their communication needs. This report documents the data collection of Phase 1 and the first iteration of data analysis. Phase 1, the qualitative component, focuses on interviews with approximately 240 first responders (law enforcement, fire fighters, emergency medical services, communications/dispatch) across the country. Results include: approximately 90 user needs and requirements expressed by first responders; five categories of technology opportunities; six principles for technology development; and the role of trust in usage of communication technology. The Voices of First Responders series includes the following publications: NISTIR 8245: Phase 1, Volume 2.1–Examining Public Safety Communication Problems and Requested Functionality: Findings from User-Centered Interviews; NISTIR 8277: Phase 1, Volume 3–Examining Public Safety Communication from the Rural Perspective: Findings from User-Centered Interviews; NISTIR 8295: Phase 1, Volume 4–Examining Public Safety Communication from the Perspective of 9-1-1 Call Takers and Dispatchers: Findings from User-Centered Interviews; and NISTIR 8288: Phase 2, Volume 1–Nationwide Public Safety Communication Survey Methodology: Development, Dissemination, and Demographics.
NIST Interagency/Internal Report (NISTIR) - 8216