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Usability of PIV Smartcards for Logical Access



Emile L. Morse, Mary F. Theofanos, Yee-Yin Choong, Celeste Paul, Aiping L. Zhang, Hannah Wald


This paper presents the findings of a PIV usability pilot study conducted at NIST during the summer of 2010. The study focused on factors that affected users' perceptions and adoption of PIV smartcards. Based on observation of the study participants, the researchers present recommendations that can be used to improve the usability of PIV smartcard implementations at NIST and elsewhere - particularly within the Federal government, where HSPD-12 mandates smartcard use.
NIST Interagency/Internal Report (NISTIR) - 7867
Report Number


PIV, smartcard, PIV smartcard, usability, PIV cards for logical access, piv smartcards for logical access, piv for logical access, smartcards for logical access, piv authentication, smartcard authentication, multi-factor authentication, MFA, HSPD-12, Homeland Security Presidential Directive 12


Morse, E. , Theofanos, M. , Choong, Y. , Paul, C. , Zhang, A. and Wald, H. (2012), Usability of PIV Smartcards for Logical Access, NIST Interagency/Internal Report (NISTIR), National Institute of Standards and Technology, Gaithersburg, MD, [online], (Accessed April 17, 2024)
Created June 28, 2012, Updated November 10, 2018