Taking Impact Metrics to the Next Level at the National Institute of Standards and Technology
Susan L. Makar, Amanda J. Malanowski
Just a few years ago, librarians in the Information Services Office (ISO) of the National Institute of Standards and Technology (NIST) were compiling information resulting in only a single data point the number of annual NIST authored publications as a metric to measure the organizational impact of NIST. Since then, ISO has expanded its skillset and creatively developed a number of innovative metrics that provide greater insight into NISTs impact. This paper tells how ISO systematically became a key player in helping its parent organization, a federal government agency, demonstrate its impact and value to stakeholders. It also shares the research and methodologies behind ISOs portfolio of assessment measures.
and Malanowski, A.
Taking Impact Metrics to the Next Level at the National Institute of Standards and Technology, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=918666
(Accessed June 1, 2023)