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Smart Home Device Loss of Support: Consumer Perspectives and Preferences

Published

Author(s)

Julie Haney, Susanne M. Furman

Abstract

Unsupported smart home devices can pose serious safety and security issues for consumers. However, unpatched and vulnerable devices may remain connected because consumers may not be alerted that their devices are no longer supported or do not understand the implications of using unsupported devices. To investigate the consumer perspective on loss of manufacturer support, we conducted a survey of 412 smart home users. We discovered differences based on device category and provide insights into how user perspectives may relate to perceptions of smart home update importance, security, and privacy. Based on the results, we offer suggestions to guide the efforts of the smart home community to protect consumers from potentially harmful consequences of unsupported devices.
Proceedings Title
5th International Conference on HCI for Cybersecurity, Privacy and Trust of the 25th International Conference on Human-Computer Interaction
Conference Dates
July 23-28, 2023
Conference Location
Copenhagen, DK
Conference Title
5th International Conference on HCI for Cybersecurity, Privacy and Trust

Keywords

cybersecurity, internet of things, smart homes, support, usability

Citation

Haney, J. and Furman, S. (2023), Smart Home Device Loss of Support: Consumer Perspectives and Preferences, 5th International Conference on HCI for Cybersecurity, Privacy and Trust of the 25th International Conference on Human-Computer Interaction , Copenhagen, DK, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=936232 (Accessed May 30, 2024)

Issues

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Created July 23, 2023, Updated March 12, 2024