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Lab Liaison Program Best Practices in the Information Services Office at NIST



Susan L. Makar


The Information Services Office’s Lab Liaison Program began as a targeted library outreach program in 1997 focusing on bringing library expertise closer to the researcher in the lab and has evolved into today’s program of collaboration between librarians and researchers working together to help increase NIST’s reach and impact. The Liaison Program is an example of an action taken by ISO’s leadership to create a sustainable, agile organization. It utilizes the skills and expertise of staff across the organization; the Liaison Program cuts across both RLIP and EIPP. The program has become a role model practice that can be emulated by other libraries. It started with leadership’s vision of what excellent customer service would look like.
Best Practices in Government Libraries
Publisher Info
LexisNexis, Atlanta, GA


library outreach, library liaisons
Created March 18, 2014, Updated July 14, 2017