Brian C. Stanton, Mary F. Theofanos, Karun P. Joshi
Organizations are increasingly adopting cloud-based services to meet their business needs. However, due to the complexity and diversity of cloud systems it is important to evaluate the user experience using within a framework that encompasses the characteristics that define the user experience. In this paper, we propose a cloud usability framework to provide a structure to evaluate the key attributes of the cloud user experience. The framework includes five attributes and 20 elements that characterize this user experience. Generally these describe the consumers expectations of the cloud. The framework can be foundation for developing usability metrics for organizations interested in measuring the user experience when adopting the cloud.
August 2-7, 2015
Los Angeles, CA
International Conference of Human-Computer Interaction