Facilitating Stakeholder Communication around AI-Enabled Systems and Business Processes

Published

November 21, 2023

Author(s)

Edward Griffor, Matthew Bundas, Chasity Nadeau, Jeannine Shantz, Thanh Nguyen, Marcello Balduccini, Tran Son

Abstract

Artificial Intelligence (AI) is often critical to the success of modern business processes. Leveraging it, however, is non-trivial. A major hurdle is communication: discussing system requirements among stakeholders with different backgrounds and goals. Consider the task of developing the requirements of an AI-enabled mortgage application system when stakeholders include public relations experts and cybersecurity experts. The stakeholders use different terminology and likely have different, even conflicting goals. Public relations experts may want to promote transparency, while cybersecurity experts may worry that excessive transparency threatens security. As a further complication, AI components often act as "black boxes" whose internal decision processes are difficult to explain and discuss. In this paper, we aim to demonstrate that the Cyber-Physical Systems (CPS) Framework, developed by the U.S. National Institute of Standards and Technology (NIST) for facilitating communication among stakeholders around the requirements of CPS, is an effective tool for enabling communication among stakeholders over the requirements and behavior of AI-enabled systems and business processes.

Citation

Research Handbook on Artificial Intelligence and Communication

Publisher Info

Edward Elgar Publishing , xxx, MA

Pub Type

Book Chapters

Download Paper

https://doi.org/10.4337/9781803920306

Local Download

Keywords

Cyber Physical Systems, NIST CPS Framework, AI-enabled Business Process, Process requirements, Management Innovation, Reasoning Framework, IoT, AI

Citation

Griffor, E. , Bundas, M. , Nadeau, C. , Shantz, J. , Nguyen, T. , Balduccini, M. and Son, T. (2023), Facilitating Stakeholder Communication around AI-Enabled Systems and Business Processes, Research Handbook on Artificial Intelligence and Communication, Edward Elgar Publishing , xxx, MA, [online], https://doi.org/10.4337/9781803920306, https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=934543 (Accessed October 15, 2025)