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Consumer Perspectives on Loss of Support for Smart Home Devices



Julie Haney, Susanne M. Furman


Unsupported smart home devices can pose serious safety and security issues for consumers. However, unpatched and vulnerable devices may remain connected because consumers may not be alerted that their devices are no longer supported or do not understand the implications of using unsupported devices. To investigate the consumer perspective on loss of manufacturer support, we conducted a survey of 412 smart home users. We discovered differences based on category of device and provide insights into how user perspectives may relate to perceptions of smart home update importance, security, and privacy. Based on the results, we offer suggestions to guide the efforts of the smart home community to protect consumers from potentially harmful consequences of unsupported devices.
Conference Dates
May 26, 2022
Conference Location
San Francisco, CA, US
Conference Title
6th Workshop on Technology and Consumer Protection (ConPro '22)


smart homes, IoT, cybersecurity, manufacturer support


Haney, J. and Furman, S. (2022), Consumer Perspectives on Loss of Support for Smart Home Devices, 6th Workshop on Technology and Consumer Protection (ConPro '22), San Francisco, CA, US, [online], (Accessed April 17, 2024)
Created May 26, 2022, Updated November 29, 2022