NOTICE: Due to a lapse in annual appropriations, most of this website is not being updated. Learn more.

Form submissions will still be accepted but will not receive responses at this time. Sections of this site for programs using non-appropriated funds (such as NVLAP) or those that are excepted from the shutdown (such as CHIPS and NVD) will continue to be updated.

U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

PUBLICATIONS

Consumer Perspectives on Loss of Support for Smart Home Devices

Published

Author(s)

Julie Haney, Susanne M. Furman

Abstract

Unsupported smart home devices can pose serious safety and security issues for consumers. However, unpatched and vulnerable devices may remain connected because consumers may not be alerted that their devices are no longer supported or do not understand the implications of using unsupported devices. To investigate the consumer perspective on loss of manufacturer support, we conducted a survey of 412 smart home users. We discovered differences based on category of device and provide insights into how user perspectives may relate to perceptions of smart home update importance, security, and privacy. Based on the results, we offer suggestions to guide the efforts of the smart home community to protect consumers from potentially harmful consequences of unsupported devices.
Conference Dates
May 26, 2022
Conference Location
San Francisco, CA, US
Conference Title
6th Workshop on Technology and Consumer Protection (ConPro '22)
Pub Type
Conferences

Download Paper

Local Download

Keywords

smart homes, IoT, cybersecurity, manufacturer support
Usability and human factors, Internet of Things (IoT) and Cryptography

Citation

Haney, J. and Furman, S. (2022), Consumer Perspectives on Loss of Support for Smart Home Devices, 6th Workshop on Technology and Consumer Protection (ConPro '22), San Francisco, CA, US, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=934472 (Accessed October 11, 2025)

Issues

If you have any questions about this publication or are having problems accessing it, please contact [email protected].

Created May 26, 2022, Updated November 29, 2022
Was this page helpful?