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Adaptation of Traditional Usability Testing Methods for Remote Testing

Published

Author(s)

Jean C. Scholtz

Abstract

Traditional usability testing methods are difficult to use in producing web sites and web applications mainly because of the decreased development times that companies demand for this type of software. Users of web sites have diverse platforms, computer expertise, and expectations. Companies want to use web sites to sell merchandize and provide service to customers. Therefore, it is essential to make usability a high priority in the development of web-based software. How can we resolve this seemingly contradictory situation? We believe that usability testing tools that are remote, rapid, and automated will be helpful in providing more usability information in a shorter time and in a form that can be immediately useful to usability professionals.In this paper we discuss the approach we have taken to designing such tools. We currently have several tools available for public use. Our next steps will be to conduct methodological studies to validate the use of these tools.
Citation
International Conference on System Science

Keywords

remote evaluation, usability, web site design

Citation

Scholtz, J. (2001), Adaptation of Traditional Usability Testing Methods for Remote Testing, International Conference on System Science, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=151479 (Accessed June 20, 2024)

Issues

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Created January 1, 2001, Updated February 17, 2017