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2017 Bronze Medal Award

Ambrosi, Calhoun, Hilton, Bailey, Hertz

Ambrosi, Calhoun, Hilton, Bailey, Hertz


The group is recognized for the design, implementation, promotion, and expansion of the Baldrige Executive Fellows Program from its inception in 2011 to the present. The program was rated as one of the top 10 leadership development programs in the nation from 2013 through 2017. Customer satisfaction with the offering has been exceptional, with Net Promoter Scores of 80-100. As a result of the group’s efforts, 82 Fellows and their organizations have benefited from Fellows' increased leadership skills and from the design and implementation of such strategic initiatives as the creation of new service lines, innovation centers, and novel surgery centers; the improvement of staff utilization, employee engagement, and customer satisfaction; and improved costs, revenues, and outcomes. The Fellows Program has generated approximately $2 million in revenue.


Harry Hertz

Special Advisor
Director's Office

Jamie Ambrosi

General Business Specialist
Baldrige Performance Excellence Program

Dawn Bailey

Baldrige Performance Excellence Program

Jacqueline Calhoun

Physical Scientist
Baldrige Performance Excellence Program

Patricia Hilton

Business Specialist
Baldrige Performance Excellence Program