The Baldrige National Quality Program (BNQP) at the National Institute of Standards and Technology (NIST) collects suggestions throughout the year on opportunities for improving the Baldrige Criteria for Performance Excellence, the Baldrige National Quality Award processes and other key program activities. Traditionally, the Baldrige Program has held an annual "Improvement Day" at the NIST Gaithersburg, Md., campus for interested stakeholders to review, consolidate, filter, prioritize and recommend which of these suggestions should be implemented.
To broaden the access to "Improvement Day" this year, the Baldrige Program has turned it into a virtual event with sessions scheduled for Aug. 3 (1-4 p.m. Eastern Time), Aug. 6 (2-5 p.m. Eastern Time) and Aug. 11 (2-5 p.m. Eastern Time). A Web-based brainstorming/decision-making tool will facilitate the review and recommendation process while participants interact via a conference call.
Anyone interested in being part of the virtual "Baldrige Improvement Day," should contact Bob Fangmeyer, robert.fangmeyer [at] nist.gov, (301) 975-4781, for a Web address and passcode to the session you would like to attend.