complaint
expression of dissatisfaction, other than appeal (3.5), by any person or organization to an inspection body (3.2), relating to the activities of that body, where a response is expected
[SOURCE: ISO/IEC 17000:2020, 8.7, modified — In the definition, "a conformity assessment body or an accreditation body" has been replaced by "an inspection body".]
Committee
Interdisciplinary
Date Added to Lexicon
Standard Source (Designation Number Title of Standard. Publisher, Place, Year.)
ISO 17020:2026 Conformity assessment — Requirements for bodies performing inspection. International Organization for Standardization BIBC II, Chemin de Blandonnet 8, CP 401, 1214 Vernier, Geneva, Switzerland, 2026.
Source link
Reprinted, with permission, from ISO, copyright International Organization for Standardization, 1214 Vernier, Geneva, Switzerland. A copy of the complete standard may be purchased from ISO, https://www.iso.org/store.html