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Customer Base Expanded Due to ISO Certification

3D Word ISO with Target on Chalkboard Background
Credit: iStock/porcorex

M&R Engineering, a woman-owned business, has over 40 years of experience in delivering high precision CNC machined parts and high-quality, screw-machined parts. The company employs more than 65 people and its team of skilled engineers and machinists use the latest programming techniques and equipment to deliver high precision CNC Lathe, CNC Swiss and CNC Mill parts. The company is fully equipped to handle both small volume, large variety projects, as well as large volume projects requiring millions of pieces in annual demand.

M&R Engineering fulfills contracts to Department of Defense (DoD) contractors. To meet the requirements of aerospace and military customers, the company is certified to AS9100: (RevD), ISO 9001:2015. It is also registered with the Directorate of Defense Trade Controls (DDTC) and compliant with International Traffic in Arms Regulations (ITAR). Maintaining AS9100 certification is imperative to not only retaining existing DoD and aerospace customers, but it also enabling M&R Engineering to grow sales to new customers requiring the certification. 

CMTC successfully transitioned our quality management system so that it meets the requirements of AS9100: (Rev D). CMTC has a great depth of experts in a variety of manufacturing disciplines and are very easy to work with.

— Natalia Sephton, President

The company required assistance in updating its existing Quality Management System. It needed a clear and complete organizational structure and a way to document and plan of the updates without interrupting the current business process. Other challenges included identifying growth opportunities, ongoing continuous improvement, cost reduction and employee recruitment and retention.

CMTC, part of the MEP National Network™, began the project with M&R Engineering in June 2018 beginning with an assessment to identify gaps in its Quality Management System, including training and coaching on documentation development. CMTC provided all the necessary project planning, consulting expertise, training, support and materials to develop and implement the required changes throughout the organization. A multi-step plan was implemented to prepare the company for successful certification to AS9100: (RevD) by its 3rd-party registrar. The plan included creation or modification of documentation, implementation and training on procedures, training on internal auditing, corrective action training and training on management review.

The project produced the required documentation and trained and coached employees on key procedures. The successful completion of the project helped M&R Engineering better protect its government contracts and remain a viable supplier of critical equipment to DoD programs. With AS9100: (RevD) certification, the company is well positioned to compete for additional DoD and aerospace business to help achieve its growth goals.


  • $300,000 in increased sales
  • $400,000 in retained sales
  • 7 new jobs

Could your company benefit from assistance with ISO certification? Connect with your local MEP Center for more information.


The California Manufacturing Technology Consulting (CMTC) is the official representative of the MEP National Network in California. The MEP National Network is a unique public-private partnership that helps small and medium-sized manufacturers generate business results and thrive in today’s technology-driven economy. The MEP National Network comprises the National Institute of Standards and Technology’s Manufacturing Extension Partnership (NIST MEP), the 51 MEP Centers located in all 50 states and Puerto Rico.

About the author

California Manufacturing Technology Consulting

California Manufacturing Technology Consulting (CMTC) provides manufacturing consulting services designed to help California's manufacturers succeed now and in the future. Our team specialized in many areas—including lean consulting, food manufacturing consulting, quality management system implementation, Additive Manufacturing consulting, exporting and more. 

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