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Usability and Accessibility of Electronic Pollbooks, Part 2: A Usability Test Protocol

Published

Author(s)

Whitney Quesenbery, Lynn Baumeister, Shanee Dawkins

Abstract

This document is the second part of a series of documents on the usability of electronic pollbooks. It contains a procedure for how e-pollbooks might be evaluated, including a preliminary protocol for running a usability test. It can be used by people designing or purchasing an e-pollbook, as a usability component for a certification or approval process, or to determine aspects of the product that need special attention in training poll workers. This usability testing procedure puts an e-pollbook through its paces, allowing discovery of potential usability issues before an election. Seeing how people who might be poll workers interact with the e-pollbook goes beyond the feature checklist and provides a sense for how easy, or hard, it is for poll workers to use the e-pollbook to do their jobs on Election Day.
Citation
Voting Technology Series - 100-3pt2
Report Number
100-3pt2

Keywords

E-pollbooks, elections, electronic pollbooks, human factors, usability, voting

Citation

Quesenbery, W. , Baumeister, L. and Dawkins, S. (2023), Usability and Accessibility of Electronic Pollbooks, Part 2: A Usability Test Protocol, Voting Technology Series, National Institute of Standards and Technology, Gaithersburg, MD, [online], https://doi.org/10.6028/NIST.VTS.100-3pt2, https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=957038 (Accessed March 3, 2024)
Created December 4, 2023