Making Biometric Systems Usable Let's Not Forget the User
Mary F. Theofanos, Brian C. Stanton
The use of physical identifiable characteristics (biometrics) in border and transportation security has increased since 9/11. Currently, the United States Visitor and Immigrant Status Indicator Technology (US-VISIT) program collects a right and left index fingerprint from all foreign travelers entering the US. While deployment of biometric technologies has increased, little attention has been given to the human computer interaction (HCI) of such devices. HCI and usability guidelines are well established for desktop systems, applications and Web applications that allow developers to design systems according to HCI principles and established baselines. However, no such HCI guidelines exist for biometric systems. The Department of Homeland Security (DHS) Science and Technology Directorate recognized this need and initiated a program with the National Institute of Standards and Technology (NIST) to develop HCI guidelines and standards for biometric systems.