Greenbaum, S.
, Gutwin, C.
and Steves, M.
(2001),
A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability, ACM'S Group '01, , USA, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=821622
(Accessed May 23, 2025)
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A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability
Published
Author(s)
S Greenbaum, C Gutwin,
Abstract
Evaluating groupware usability can be a difficult problem. Many researchers believe that groupware can only be evaluated by studying real collaborators in their real contexts, a process which tends to be expensive and time-consuming. Others believe that it is more practical to evaluate groupware through usability inspection methods. Deciding between these two approaches is difficult, because it is unclear how they compare in a real evaluation situation. To address this problem, we carried out a dual evaluation of a groupware system, with one evaluation applying user-based techniques, and the other using inspection methods. We compared the results from the two evaluations and conclude that although user-based techniques do provide some information that cannot be found through other means, inspection techniques are an inexpensive and effective way of finding usability problems in groupware.Proceedings Title
ACM'S Group '01
Conference Location
, USA
Pub Type
Conferences
Download Paper
Keywords
evaluation, groupware usability, inspection evaluation techniques, usage evaluation techniques
Citation
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Created May 31, 2001, Updated October 12, 2021