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A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability
Published
Author(s)
S Greenbaum, C Gutwin, Michelle P. Steves
Abstract
Evaluating groupware usability can be a difficult problem. Many researchers believe that groupware can only be evaluated by studying real collaborators in their real contexts, a process which tends to be expensive and time-consuming. Others believe that it is more practical to evaluate groupware through usability inspection methods. Deciding between these two approaches is difficult, because it is unclear how they compare in a real evaluation situation. To address this problem, we carried out a dual evaluation of a groupware system, with one evaluation applying user-based techniques, and the other using inspection methods. We compared the results from the two evaluations and conclude that although user-based techniques do provide some information that cannot be found through other means, inspection techniques are an inexpensive and effective way of finding usability problems in groupware.
Greenbaum, S.
, Gutwin, C.
and Steves, M.
(2001),
A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability, ACM'S Group '01, , USA, [online], https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=821622
(Accessed June 10, 2023)