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Collaborating with Customers



Mylene S. Ouimette, Jo Ann Remshard


Moving to a new information or knowledge management system can be a challenge for any institution, but for a large federal government agency the scope of such a project and the effort required can be particularly demanding. This article describes training conducted at the National Institute of Standards and Technology (NIST) on interim manuscript submission procedures, which were put into place to facilitate the first steps in transitioning from an existing Web-based manuscript submission system to a newly expanded knowledge management system for submitting, tracking and reviewing NIST publications. How to motivate a diverse audience including scientists, secretaries, and managers to accept and move towards using an innovative yet somewhat complex system is the focus of this article.
Collaborating with Customers (presentation)


collaborating, communicating, connecting, lab liaisons, training


Ouimette, M. and , J. (2008), Collaborating with Customers, Collaborating with Customers (presentation) (Accessed April 16, 2024)
Created April 30, 2008, Updated February 17, 2017