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Collaborating with Customers

Published

Author(s)

Mylene S. Ouimette, Jo Ann Remshard

Abstract

Moving to a new information or knowledge management system can be a challenge for any institution, but for a large federal government agency the scope of such a project and the effort required can be particularly demanding. This article describes training conducted at the National Institute of Standards and Technology (NIST) on interim manuscript submission procedures, which were put into place to facilitate the first steps in transitioning from an existing Web-based manuscript submission system to a newly expanded knowledge management system for submitting, tracking and reviewing NIST publications. How to motivate a diverse audience including scientists, secretaries, and managers to accept and move towards using an innovative yet somewhat complex system is the focus of this article.
Citation
Collaborating with Customers (presentation)

Keywords

collaborating, communicating, connecting, lab liaisons, training
Created April 30, 2008, Updated February 17, 2017