Jew is recognized for outstanding Library E-Resources service to both Gaithersburg and Boulder NIST staff, ensuring access to and maintenance of information in the electronic resources management system (ERMS). She exceeds customers' expectations by providing up-to-date information and by troubleshooting access issues. Jew learned how to gather journal usage statistics to assist with analysis projects and collection development decision-making, and her timely attention to detail has significantly impacted NIST researchers' productivity by ensuring immediate access to scientific literature.