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Baldrige by Sector: Service

Service organizations of all types have discovered how to become more successful through the Criteria for Performance Excellence. These organizations serve such diverse groups as luxury hotel patrons, the health care community, restaurant goers, financial customers, and the oil industry, to name a few. Regardless of industry or types of customers, your organization can benefit from the proven improvement framework that Baldrige offers.

How Baldrige Relates

The Baldrige Criteria apply equally to all business sectors, including service organizations, and are compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. Using the Baldrige framework, your organization can integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

Improve Your Results

No matter what type of service your organization provides, the Baldrige Criteria are a valuable framework for measuring performance and planning in an uncertain environment.  The Baldrige Criteria help businesses achieve and sustain the highest national levels of

  • customer satisfaction and engagement
  • product and service outcomes and process efficiency
  • workforce satisfaction and engagement
  • revenue and market share
  • social responsibility

See what the Baldrige Criteria and the Baldrige process can do for your business.