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Baldrige by Sector: Nonprofit

All types of organizations—including nonprofits—can use the Baldrige Criteria for Performance Excellence to improve. As you focus on fulfilling your mission and serving your constituencies, you need a framework for your operations.

Nonprofits use the Criteria to improve their organizations and sustain world-class results. Several, such as a city government and federal government agencies, have been recognized with the Malcolm Baldrige National Quality Award. Your organization, whether it is a small charity, a national association, or a government entity, can also benefit from using the Criteria.

How Baldrige Relates

The Baldrige Criteria are a framework for performance management that addresses all key areas of a nonprofit organization and is compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. The Baldrige Criteria can help nonprofit organizations organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

Improve Your Results

No matter what sector your nonprofit organization works in, the Baldrige Criteria provide a valuable framework for measuring performance and planning in an uncertain environment. The Baldrige Criteria help organizations achieve and sustain the highest national levels of

  • customer satisfaction and engagement
  • product and service outcomes and process efficiency
  • volunteer and workforce satisfaction and engagement
  • financial and volunteer resources
  • social responsibility


See what the Baldrige Criteria and the Baldrige process can do for your nonprofit.