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2013–2014 Health Care Criteria for Performance Excellence



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Is your organization doing as well as it could? How do you know?
What and how should your organization improve or change?

The Baldrige Criteria for Performance Excellence empower your organization—no matter its size or the type of health care services you offer—to

  • reach your goals,
  • improve your results, and
  • become more competitive by aligning your plans, processes, decisions, people, actions, and results.

Baldrige Health Care Criteria for Performance Excellence Framework The Health Care Criteria are a set of questions about seven critical aspects of managing and performing as an organization:  1. Leadership  2. Strategic planning  3. Customer focus  4. Measurement, analysis, and knowledge management  5. Workforce focus  6. Operations focus  7. Results

  Baldrige Health Care Criteria for Performance Excellence Framework (JPEG, EPS)


The Health Care Criteria are a set of questions about seven critical aspects of managing and performing as an organization:

  1. Leadership
  2. Strategic planning
  3. Customer focus
  4. Measurement, analysis, and knowledge management
  5. Workforce focus
  6. Operations focus
  7. Results

These questions work together as a unique, integrated performance management framework. Answering the questions helps you

  • align your resources;
  • identify strengths and opportunities for improvement;
  • improve communication, productivity, and effectiveness; and
  • achieve your strategic goals.

As a result,

  • You deliver ever-improving value to your patients, other customers, and stakeholders, which contributes to organizational sustainability.
  • You improve your organization's overall effectiveness and capability.
  • Your organization improves and learns.
  • Your workforce members learn and grow.

Business/Nonprofit organizations: see the Criteria for Performance Excellence.

Education organizations: see the Education Criteria for Performance Excellence.

 

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2013-2014 Baldrige Health Care Criteria Cover

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