Results with Baldrige in Health Care

(links are to organization profiles)

AtlantiCare

• For key patient outcomes, AtlantiCare was ranked in the national top 10% by the Centers for Medicare and Medicaid Services.
• AtlantiCare exceeded the Professional Research Consultants’ national 90th percentile for several areas of customer satisfaction from 2007 to 2009 and led the market in customer preference in 2008.
• Workforce engagement ranked close to the 90th percentile nationally, and turnover rates for nurses were substantially lower than the state average for hospitals.
• AtlantiCare provided 90% of the free care in the county in 2008.
  
  

Heartland Health

• Overall outpatient satisfaction ratings were at 90% between 2006 and 2009.
• The Community Health Plan ranked above the National Committee for Quality Assurance’s 90th percentile, and Heartland was ranked in the top 15% nationally for patient safety by HealthGrades.
• Cost savings resulting from process improvement increased from around $8 million in 2005 to more than $25 million in 2009.
  
  

 Poudre Valley Health System (PDF)

• For patient loyalty, Poudre Valley ranked in the top 1% of U.S. hospitals.
• Treatment of acute myocardial infarction, heart failure, and pneumonia ranked in the top 10% for national performance standards.
• Physician satisfaction was in the national 99th percentile.
  
  

Mercy Health System (PDF)

• Against a benchmark of 4%, the community-acquired pneumonia mortality rate was 1.2%.
  
• Mercy was named one of “Best Employers for Workers Over Age 50” by the American Association of Retired Persons as well as one of Working Mother magazine’s “100 Best Companies in Which to Work.”
• 1.8% of hospital revenue and 2% of clinic revenue went to charity care.

Sharp HealthCare (PDF)

• Net revenue increased $900 million revenue from 2001-2007.
• Sharp ranked in the top 10% nationally for treatment of non-intensive-care-unit, community-acquired pneumonia.
  
• Sharp was one of only nine health care organizations to receive the “100 Most Wired” award for nine consecutive years.
  
  

North Mississippi Medical Center (PDF)

• Overall satisfaction among physicians reached 99%.
  
• The deep vein thrombosis (blood clot) rate fell 65% and the pulmonary embolism rate fell 45%, resulting in cost savings of more than $760,000.
• North Mississippi saved $11 million due through care-based cost management.

Bronson Methodist Hospital (PDF)

• Patient satisfaction reached 97%.
  
• The Medicare mortality rate decreased from 4.8% in 2002 to 3.5% in 2005.
  
• Turnover was 5.6% for employees and 4.7% for registered nurses, and vacant positions for registered nurses fell 6.5%.
  

Robert Wood Johnson University Hospital Hamilton (PDF)

• Retention rates reached 96% for employees and 98% for registered nurses.
• Patient satisfaction with the Emergency Department reached 90%.
  
• Market share for cardiology, surgery, and oncology grew 30%.
  

Baptist Hospital Inc. (PDF)

• Baptist ranked in the 99th percentile for overall satisfaction among inpatients, outpatients, ambulatory surgery patients, and home health care clients.
• Hospital staff morale was 84% positive.
• Baptist donated 6.7% of total revenue to the care of indigent patients.

Saint Luke's Hospital of Kansas City (PDF)

• Saint Luke's ranked in the top 5% of U.S. hospitals in total margin and operating margin.
  
• For financial performance, the Council of Teaching Hospitals ranked Saint Luke's in the top 5%.
• Of the 21 facilities in the market area, consumers ranked Saint Luke's as having the highest-quality health care and the best doctors and nurses.
  

SSM Health Care

• 33% of the previous year’s operating margin was allocated to the care of people who cannot pay.
• Against a benchmark of 64%, SSM gave coumadin treatment to more than 80% of patients with congestive heart failure and atrial fibrillation.
  
• SSM reached national benchmark levels for the percentage of heart attack patients receiving lipid-lowering agents to decrease morbidity and mortality.
  
  

You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible.