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Baldrige in Health Care: Performance Excellence Delivers World-Class Results

CEO Issue Sheet

Learn how using the Baldrige Health Care Criteria for Performance Excellence as a framework for management and performance measurement leads to performance excellence.  Baldrige Award recipients in health care have achieved superior results in six areas:

  • health care and service delivery outcomes
  • patient- and other customer-focused outcomes
  • financial and market outcomes
  • human resource outcomes
  • organizational effectiveness outcomes
  • leadership and social responsibility outcomes

Additional Resource

Baldrige by Sector: Health Care

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