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About Us

Who We Are

The Baldrige Program is the nation's public-private partnership dedicated to performance excellence.

The Baldrige Program
  • Raises awareness about the importance of performance excellence in driving the U.S. and global economy
  • Provides organizational assessment tools and criteria
  • Educates leaders in businesses, schools, health care organizations, and government and nonprofit agencies about the practices of best-in-class organizations
  • Recognizes national role models and honors them with the only Presidential Award for performance excellence


To improve the competitiveness and performance of U.S. organizations for the benefit of all U.S. residents, the Baldrige Performance Excellence Program is a customer-focused federal change agent that


To be the partner of choice for excellence in every sector of the economy

Core Values

  • Deliver a consistently positive customer experience
  • Value and empower our workforce
  • Think and act ethically
  • Think and act strategically

Sustainable Business Model

During the next two years, the Baldrige Performance Excellence Program will transition to a sustainable business model including

  • Administering the Award program
  • Creating value for organizations and the U.S. economy
  • Executing a business plan utilizing the expertise of the Baldrige community
  • Managing six taskforces
  • Streamlining processes and reallocating resources to new efforts


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Baldrige Customer Service:
301-975-2036 Telephone
301-948-3716 Fax E-mail

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