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Baldrige: Serving Shareholders and Stakeholders

"Baldrige: Serving Shareholders and Stakeholders" addresses a significant challenge facing the CEOs of American business. This issue sheet

- establishes a correlation between award-winning companies and healthy bottom lines;

- cites a hypothetical stock study, the Baldrige Index, that tracks the performance of Baldrige Award recipients against the performance of companies in other indices, i.e., Standard & Poor’s 500 and Morningstar’s large cap blend funds (recipients tend to outperform other companies by significant margins); and

- proposes that more companies consider using the Baldrige Criteria to perform self-assessments, which are a strategic component for many companies striving for performance excellence.

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Baldrige Customer Service:
301.975.2036 Telephone
301.948.3716 Fax
baldrige@nist.gov E-mail