2013 Frequently Ask Questions
For informational purpose only.
What documents are accepted as proof of U.S. citizenship or permanent residency?
To be a member of the volunteer Baldrige Board of Examiners, you must be a citizen of the United States or a permanent resident of the United States or its territories. If you served on the Board of Examiners in 2011 or later, you do not need to present proof of U.S. citizenship again. If you did not serve on the Board of Examiners in 2011 or later, you will need to present one of the following documents to verify U.S. citizenship or permanent residency:
Certified birth certificate issued by the city, county, or state
Consular Report of Birth Abroad or Certification of Birth
Certificate of Citizenship
Should you have any questions, please call the Examiner Help Center at (877) 237-9064, select Option 1.
Where is the examiner training location?
All training classes will be held at the National Institute of Standards and Technology (NIST), 100 Bureau Drive, Gaithersburg, Maryland. Transportation will be provided between the hotels and NIST during training. For those driving to training, NIST has free on-site parking. You will need photo identification to enter the campus and may be requested to show photo identification while on the NIST grounds. For additional information, download the Examiner Training Logistics Information book.
How do I request to change or cancel my training week?
If you need to cancel or change your training week, contact the Baldrige Program immediately via e-mail at email@example.com or you can call the Examiner Help Center phone line (877) 237-9064 (select option 1 in the automated voicemail system), 8:30 a.m. – 5:00 p.m. ET, Monday through Friday.
What time does the training start and end each day?
Classes will start at 8:30 a.m. on Tuesday (for Senior and New Examiners) and Wednesday (for Returning Examiners) through Friday. Classes end at approximately 5:00 p.m. on Tuesday, Wednesday, and Thursday and at 1:30 p.m. on Friday.
Who do I contact if I have questions about my self-study/prework assignment?
For questions related to the self-study/prework assignment, please call (877) 237-9064 (select option 2 in the automated voicemail system) or send an e-mail to firstname.lastname@example.org.
What is the name and location of the hotel where I’ll be staying during training?
HILTON GARDEN INN AND HOMEWOOD SUITES
14975 Shady Grove Rd., Rockville, MD 20850
Hilton Garden Inn: (877) 782-9444 or Homewood Suites: (800) 225-5466
You can not make your hotel reservation until after receiving an e-mail message from the Baldrige office confirming your training week.
For additional information, go to http://www.nist.gov/baldrige/examiners/resource_center/logistics.cfm.
What is the hotel room rate?
Blocks of rooms have been reserved for examiners at the Hilton Garden Inn ($175/night) and Homewood Suites ($185/night). All reservations must be made by midnight EDT on Friday, April 5, to get the training block rate.
How do I make a hotel reservation?
Make a reservation online or contact the hotel reservation center at Hilton Garden Inn: (877) 782-9444 or Homewood Suites:
You can not make your hotel reservations until after receiving an e-mail message from the Baldrige office confirming your training week.
Will transportation be provided from the airport to the hotel?
No. Examiners are expected to make arrangements and pay for their own transportation to the hotels. Additional information on traveling from the airports to the Hilton Garden Inn and Homewood Suites can be found in the Examiner Training Logistics book.
Will transportation be provided to the airport on Friday?
Yes. Complimentary shuttle service will be provided to the Hilton Garden Inn and the Homewood Suites, the three area airports, and the Shady Grove Metro Station (the subway servicing the Washington, D.C. metropolitan area) immediately after training on Friday afternoon. Transportation is reserved for Baldrige Examiner Training course participants only.
Can examiners receive a discount on airline and car rental fares when attending training?
The Baldrige Foundation is offering airline and car rental promotions to the Baldrige Examiner Training participants. For additional information, download the Examiner training logistics Information book.
Can I get receive reimbursement for expenses incurred while attending the training?
No. The Baldrige Program provides the training course, course materials, transportation between the hotel and the training site, lunches during the training course, and one evening reception free of charge. In addition, the Baldrige Program covers all travel and lodging costs for examiners who participate in a site visit. Examiners or their employers need to cover other transportation, lodging, and other costs related to attending training in Gaithersburg, Maryland. Fortunately the Baldrige Program has secured a discounted rate at the Hilton Garden Inn and Homewood Suites Rockville-Gaithersburg for training participants.
Additional Examiner Training Logistics Information can be located at http://www.nist.gov/baldrige/examiners/resource_center/logistics.cfm.