Testimonials from Small Business
Don't just take it from us, here's what small business leaders say:
"It amazes me that U.S. businesses spend so much money on 'how to' books and coursework to teach leaders how to build successful organizations. My recommendation: implement the Baldrige-based Criteria into your business. No other single document can help build a long-term successful organization."—Jerry R. Rose, former president, Sunny Fresh Foods, 1999 Award recipient
"Through Baldrige we have learned that there are no destinations on the journey—only more opportunities for improvement. What remarkable method to move an organization forward."—W. Paul Worstell, president, PRO-TEC Coating Company, 2007 Award recipient
"MESA had the opportunity to make ourselves a better organization by using the Baldrige Criteria. Every person at MESA prepared by learning and working to improve the way we do business."
"Baldrige [gave]us a business management model. [The Criteria] identify the key things to an organization's success such as human resources."—Terry May, president, MESA Products, Inc., 2006 Award recipient
"[By] doing business 'The Baldrige Way', we changed our leadership system from managers telling employees what to do, to co-workers listening to each other . . . . " —Dale Crownover, president/CEO, Texas Nameplate Company, Inc., 2004 and 1998 Award recipient
"Over the years, we have found one of the greatest benefits of applying [for the Baldrige Award] is maintaining a performance improvement discipline based on a system that is both highly regarded and works . . . . Applying for the Award and implementing the feedback required real perseverance by everyone in our organization . . . . And our results prove the hard work and commitment was well worth it. We've experienced 72% growth since 1998 and 73% reduction in customer complaints." —David C. Branch, chairman/president, Branch-Smith Printing Division, 2002 Award recipient
"[Adopting the Criteria] is the single biggest business strategy that we . . . have employed. And it's clearly had the biggest financial payback of anything we've ever done."—Larry Schoenecker, executive vice president, BI, 1999 Award recipient
