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Testimonials from Small Business

Don't just take it from us, here's what small business leaders say:

"MESA had the opportunity to make ourselves a better organization by using the Baldrige Criteria. Every person at MESA prepared by learning and working to improve the way we do business. Baldrige [gave] us a business management model. [The Criteria] identify the key things to an organization's success such as human resources."
Terry May, president, MESA Products, Inc., 2012 and 2006 Award Recipient

We were searching for a path to improve our business, but what we discovered was so much more.  It's not about the award – although you can't have it back – it's about how this process benefits our clients. Our improvements have strengthened our relationships with our clients, and allow us to deliver better service and value.

Is it worth the years of hard work and effort? Unquestionably YES. We have seen our profits increase, employee satisfaction go up, and we have achieved sustainable, managed growth. And to underline how significant this is, we are already planning to apply again in five years!"
—Robert Pence, President and CEO, Freese and Nichols Inc., 2010 Baldrige Award Recipient

"Before starting our Baldrige journey, we were working our butts off. We didn’t know how we were doing, probably above average. ... Efforts were in different directions. … Baldrige brought us alignment. It is a tool to channel your efforts. … We all started rowing in the same direction. … Baldrige is the key to winning results and world-class excellence."
—Ken Schiller, Co-Owner and Co-Founder, K&N Management, 2010 Baldrige Award Recipient

[By] doing business 'The Baldrige Way', we changed our leadership system from managers telling employees what to do, to co-workers listening to each other "
—Dale Crownover, president/CEO, Texas Nameplate Company, Inc., 2004 and 1998 Award Recipient

Over the years, we have found one of the greatest benefits of applying [for the Baldrige Award] is maintaining a performance improvement discipline based on a system that is both highly regarded and works . . . . Applying for the Award and implementing the feedback required real perseverance by everyone in our organization . . . . And our results prove the hard work and commitment was well worth it. We've experienced 72% growth since 1998 and 73% reduction in customer complaints."
—David C. Branch, Chairman/President, Branch-Smith Printing Division, 2002 Award Recipient


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