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Testimonials from Service
Don’t just take it from us. Here’s what senior leaders in the service industry say:
"Using Baldrige to improve was, I think, one of the smartest things we did in our business. It really gave us a touchstone, it really gave us an opportunity to learn about [how the Baldrige framework and criteria for excellence] could be adapted to our organization … and to constantly measure ourselves and evaluate how we’re doing."
"Today 1,700 not-for-profit hospitals—and the patients they serve—are the beneficiaries of [a vision born from the Baldrige Criteria]. . . . Together we have achieved billions of dollars in savings—savings that strengthen the ability of hospitals to provide quality care. Together we have identified best practices that reduce birth-related injuries for mothers and newborn babies. Together we have led an initiative that has been a model for ethical business practices and transparency within the health care industry. And together we have partnered with Medicare to test a new health care payment model that rewards high-quality care. . . ."