'New and Improved' Baldrige Criteria Now Available
From NIST Tech Beat: December 23, 2008
Michael E. Newman
The Baldrige Criteria for Performance Excellence—described by one industry CEO as “probably the single most influential document in the modern history of American business”—serves both as the standard for selecting the annual recipients of the Malcolm Baldrige National Quality Award and the road map for organizations worldwide seeking improved operations through innovation and performance excellence. The three editions of the 2009-2010 Criteria—for Business/Nonprofit, Health Care and Education—are now available for downloading* at http://baldrige.nist.gov.
The most significant revisions to the criteria are:
Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses. The award is not given for specific products or services. Since 1988, 75 organizations have received Baldrige Awards.
The Baldrige program is managed by the National Institute of Standards and Technology (NIST) in conjunction with the private sector.
* Paper copies of the criteria will be mailed if requested from firstname.lastname@example.org or by calling (301) 975-2036.