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Seeking Excellence? Baldrige Conference Fulfills Your 'Quest'

From NIST Tech Beat: January 13, 2009

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Contact: Michael E. Newman

Learn about the exceptional practices and results of the 2008 recipients of the Malcolm Baldrige National Quality Award at the Quest for Excellence (QE) XXI, April 20-22, 2009, at the Hilton Washington in Washington, D.C. The 2008 Baldrige Award recipients are: Cargill Corn Milling North America (manufacturing), Iredell-Statesville Schools (education) and Poudre Valley Health System (health care).

This year’s QE conference will introduce a number of new features and sessions. For example, two-time Baldrige Award recipient The Ritz-Carlton Hotel Company LLC is teaming with conference organizers to offer QE XXI attendees an opportunity to experience the company’s “Community Footprints” program for social responsibility and give something back to the D.C. community. Participants will volunteer four hours of their time during QE XXI at Boys’ Town Washington, D.C. Other innovations at QE XXI include open microphone sessions for organizations to share their Baldrige-based best practices, a Linkedin online forum, more networking opportunities than previous conferences and “greener” operations during the three-day event.

Throughout the three-day conference, senior leaders and others from each of the 2008 Baldrige Award recipients and former recipients will give presentations and answer questions on their processes, tools and results in areas such as leadership, strategic planning, and customer and employee satisfaction. Two pre-conference workshops on April 19 will help attendees better understand how to use the Baldrige criteria for innovation and performance excellence as a tool to assess and improve their organization.

For more information and to register online, go to www.baldrige.nist.gov/Quest_for_Excellence.htm