Michigan Seamless Tube: Setting High Standards for Quality and Leadership

Since 1927, Michigan Seamless Tube, LLC (MST) has worked to deliver cold-drawn carbon, alloy and high chrome mechanical and pressure tubing and piping to customers in various industries. With a tradition of providing exceptional services, competitive pricing and quick turnaround time, MST is a global supplier in their field. With every product made to order and tested to the customer’s exact specifications, MST offers unparalleled flexibility to accommodate diverse quantities and types of deliveries. MST employs 319 at their South Lyon, Mich., facility.

MST decided to prioritize both quality and leadership initiatives at their facility. With their TS 16949 certification set to expire, MST decided to transition to ISO 9001:2015. However, after their long-term Quality Manager left the company, MST needed extra assistance with the transition to the new standard. Additionally, to develop and strengthen the leadership skills of their operations team, MST sought supervisory training to build upon existing management strategies.

For assistance with these initiatives, MST contacted the Michigan Manufacturing Technology Center (The Center), part of the MEP National Network™. Experts from The Center’s quality team led MST through the transition process with one-on-one ISO 9001:2015 Organization Transition training. Following this, MST requested Internal Auditing training to better equip themselves and prepare for their upcoming audit, as well as to perform ongoing future audits of their Quality Management System. Due to the detailed training they were provided, MST successfully passed their audit and achieved their ISO 9001:2015 certification. MST also successfully completed Supervisory Skills training with The Center, which helped their operations team better understand different leadership styles and gain skills in motivating and empathizing with employees. Because of this training, MST decided to schedule additional Supervisory Skills training with The Center for other MST leaders to support their ongoing commitment to enhancing their leaders and workforce.