The Challenge
TRB was in the situation of a large customer having a requirement of TRB becoming certified in the newest ISO 9001 Standard. TRB was compliant to the ISO 9001:2008 Standard but needed to expedite to the newest Standard or have the potential of losing the customer. With TRB being a small manufacturer without excess resources, help and expertise was needed to implement the new standard which included training, mentoring, and process changes. They contacted the team at Advantage Kentucky Alliance (AKA), part of the MEP National Network™, for help.